They engaged in what was essentially a bait and switch tactic several days after purchase, they reported the table I wanted as unavailable (despite being reported as available on the website) and pushed another table on me.
The website stated that my kids would get it for Christmas. Instead, the delivery took over 1 month and arrived on January 11. After all this, the customer service agent Alex insisted that in addition to my $115 shipping and handling fee, I should pay additional money to have the table taken out of the delivery truck (this was not stated anywhere on the website). Alex showed no capacity for empathy regarding the disappointed look on my children's face on Christmas, repeatedly told me that the customer service I was provided was an "A+", and explicitly stated it was my fault that I was not satisfied with the service because my expectations were too high. After feeling extremely insulted by my long conversation with Alex, I agreed to pay for the shipping and handling ($115) if they would simply cancel the order; he stated that I would also have to cough up an additional %15 of the price of the item.
I left messages with supervisers, but never received any return phone calls. Best to avoid this company if at all possible.
Buy Martin Kilpatrick 3/4-Inch Pool Table Conversion Top Now
Very good product. Well made. However, I went with this model because my pool table is a regulation 9' (50" x 100" playing surface)and this was supposed to be for oversize tables but it still wasn't large enough to fit.I had to remove the metal edge around the bottom perimeter of the table so that it would work. I am satisfied with the table now that I modified it and I don't think there is another conversion top available that will fit without some trouble, at least not at a comparable price.After shopping around I can say this was by far the best deal especially with the free shipping from amazon.
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We wanted a good table top for a good price and that is what we got.The delivery was super fast and everything we ordered as separate items for the table arrived on the same day through three different delievery methods.The table top is a beautiful color and was packaged well enough to make up for the ding in the packaging which scratched the underneath but no biggy.The net sets up well and the whole table fits perfect over our pool table.Want Martin Kilpatrick 3/4-Inch Pool Table Conversion Top Discount?
This table is excellent quality. Fits perfectly over our 8 foot pool table. The green is a deep, dark color that really makes it look substantial. The table is so easy to assemble just slide the two pieces into the respective slots on the opposite ends and the net poles slide right in. The net fits taut and is not plastic. It is packed very well. The box had a huge dent/hole and the table was untouched. It comes with protective plastic over the top so no scratches. Very pleased with this purchase. And free shipping was awesome!


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