Gund Philbin The Bear - Cream 12"

The product dimensions were written as 11x11x20.I received something more like 4x5x10.I see another customer had the same problem, and I too wanted to include this as a Christmas present.The way it is set up Amazon cannot set up an exchange for the correct product because this is a 3rd party seller.If I re-order from these people I run the risk of getting the wrong item again.

The whole family is in love with this large, adorable bear!Way to go GUND!!

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The item I received today is not the item I ordered.It's close but 'close' doesn't count.I double checked the order to make sure it wasn't my error and the order clearly show a different choice.Normally I wouldn't be upset, however it is now the afternoon of December 12th and this was to be a Christmas present for my Grandaughter.With no physical contact number that I can find to talk to someone at Amazon, the replacement by the 25th is doubtful at best.This could be the last order I ever make with Amazon if it isn't corrected it time.

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The bear pictured is 13" Philbin, not 20" Dilip and that's what I received. Amazon was great though and sent me a refund for the difference between this bear and the 13" Philbin ($3-ish). And it turns out that Philbin is much cuter than Dilip, so I ended up keeping this one and ordering the larger 18" Philbin for the gift. Great bears, Gund knows what they're doing.

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Only Gund seems to know how to get stuffed animals right. There is nothing like a Gund. Like their marketing tagline, gotta get a Gund. This bear is soft and cuddly and perfect for anyone from 2 to 92.

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